PAYMENT & CANCELLATION POLICIES:

  1. Cancellations:

    • 24 hours notice required for salon appointments (50% charge if missed).

    • 48 hours for on-site bookings (100% charge if missed without notice).

  2. Deposits:

    • Salon appointments: $100 deposit.

    • On-site grooming: 50% deposit, remaining 50% due 7 days before the event.

    • Hair extensions: $300 deposit for new clients, applied to consultation and installation.

  3. Rescheduling:

    • 24 hours notice to reschedule salon appointments.

    • If rescheduled within 24 hours, deposit is forfeited and new deposit required.

    • Max two reschedules.

  4. Charlie Taylor Schedule Changes:

    • Schedule changes may occur due to celebrity clients. We’ll do our best to accommodate with no impact to your deposit.

  5. Hair Extension Policy:

    • Arrive with clarified, dry hair for installation.

    • If not, $150 fee for shampoo and blow-dry.

    • New clients must book two appointments: consultation and installation.

Lateness: If you're more than 15 minutes late without notice, we reserve the right to turn you away.

PLEASE READ ALL POLICIES AHEAD OF BOOKING YOUR APPOINTMENT

CANCELLATIONS, DEPOSITS, RESCHEDULING, CHARLIE TAYLOR SCHEDULE CHANGES POLICY, AND HAIR EXTENSIONS POLICY

  1. Cancellation Policies:

    • All bookings are held with a credit card.

    • Salon appointments: A 24-hour notice is required to cancel or reschedule your appointment to avoid a 50% charge.

    • On-site bookings: A 48-hour notice is required to cancel or reschedule to avoid a 100% charge.

    • If you miss your appointment without notice, 100% charge will be applied to the card used to book the appointment.

    • Cancellations or rescheduling within 24 hours of salon appointments or 48 hours of on-site bookings will result in a full charge for the service.

  2. Deposits:

    • Salon appointments and on-site grooming:

      • Haircut, hair color, grooming, or consultation: A $100 deposit is required to confirm your salon appointment.

      • On-site grooming: A 50% deposit is required to hold the date. The remaining balance is due 7 days prior to the event.

      • The deposit will be applied to the total price of your service and charged on the day of booking.

    • Hair extensions:

      • New clients: A $300 deposit is required to confirm a consultation.

      • A total of two appointments are required: a consultation and an installation.

      • During the consultation, you will select the color and length of your extensions, and the hair will be ordered for delivery to the studio.

      • Installation appointment must be scheduled at least 72 hours after the consultation to allow time for delivery of the hair.

      • Current clients wishing to continue with the same color and length: Please submit your request via the "How to Book" form, confirm your selections, and we will provide an invoice to purchase the hair. Upon payment, the installation appointment will be confirmed.

  3. Reschedule Notice:

    • A 24-hour advance notice is required to reschedule a salon appointment.

    • Rescheduling within 24 hours of the original appointment will be considered a cancellation, and the deposit will be forfeited.

    • You may reschedule your salon appointment up to two times. After two reschedules, a new deposit is required to secure a new appointment.

    • Any changes to salon appointments made after 24 hours will result in forfeiting your deposit, and a new deposit will be required.

  4. Charlie Taylor Schedule Changes:

    • Due to Charlie’s work with celebrity clients, schedule changes may occur.

    • The studio will make every effort to avoid last-minute disruptions to salon appointments.

    • In case of changes, the studio will contact you promptly to accommodate rescheduling.

    • By agreeing to the terms and conditions, you acknowledge and accept potential schedule changes. Your deposit will not be affected by such changes.

  5. Hair Extension Policies:

    • Installation appointments:

      • Both new and current clients must arrive with clarified, dry hair.

      • Please wash your hair using clarifying shampoo before your appointment and arrive with your hair fully dry.

      • If you arrive with unprepared hair, a $150 fee will be charged to clean and blow-dry your hair before the extension installation.

    • New hair extension clients: Two appointments are required—one for consultation and one for installation.

      • During the consultation, you will select your hair color and length, and the hair will be ordered.

      • The installation appointment should be scheduled at least 72 hours after the consultation to allow time for hair delivery.

If you have any questions, please contact us using the "How to Book" form. We’ll be happy to help!